Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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Most Viewed Questions

The hot water doesn't come out suddenly. [Updated date:2016.08.08]
The water comes out from the hot water faucet, but it is not hot.more
A kitchen stove (or a radiant/induction cooktop) does not heat up. [Updated date:2016.08.06]
Please refer to the following.more
Regarding the Rent (Usage Fee) [Updated date:2016.08.06]
Please refer to the following.more
Moving Out Procedures for residents under Chintai Contract [Updated date:2016.08.06]
Under Chintai Contract, residents are supposed to pay the rent on a monthly basis without a fixed term.more
How much do I have to pay when moving out? [Updated date:2016.08.06]
The following fees will be charged at the time of moving out.more

Newly Posted Questions

What kind of service is LEONET shopping? [Updated date : 2017.07.10]
It is Leopalace21 offical mail order service packed with leopalace life recommended furniture, applianace, and stuff. more
Radio (wifi) is no longer displayed on LEONET. [Updated date : 2017.07.06]
Please refer to the following. more
I do not know how to operate the remote control of Life Stick with LEONET. [Updated date : 2017.07.06]
The basic operation of the remote controls is as follow. more
I just set an ID / password on my page, but I can not login because of error. [Updated date : 2017.07.06]
You need to set an ID / password at initial setting. more
I can not open and close the postbox on the door. [Updated date : 2017.07.05]
If you have a screw driver, you can fix it by yourself. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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