Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


To Category List

Most Viewed Questions

The hot water doesn't come out suddenly. [Updated date:2016.08.08]
The water comes out from the hot water faucet, but it is not hot.more
A kitchen stove (or a radiant/induction cooktop) does not heat up. [Updated date:2016.08.06]
Please refer to the following.more
Regarding the Rent (Usage Fee) [Updated date:2016.08.06]
Please refer to the following.more
Moving Out Procedures for residents under Chintai Contract [Updated date:2016.08.06]
Under Chintai Contract, residents are supposed to pay the rent on a monthly basis without a fixed term.more
How much do I have to pay when moving out? [Updated date:2016.08.06]
The following fees will be charged at the time of moving out.more

Newly Posted Questions

I'd like to change my payment method of LEONET paid option service. [Updated date : 2017.02.27]
You can change it on the LEONET top page on your television, so please procced from MYROOM menu. (available for Life Stick) more
Confirmation of the LEONET contract. [Updated date : 2017.02.20]
Regarding the contract status, you can check the TOP page of LEONET on your television or you can confirm with WEB. more
I do not know how to connect the PC (for wired connection) [Updated date : 2017.02.20]
The following are the details more
What is the safety repair service of LEONET? [Updated date : 2017.02.20]
The following are the details more
If some tires or someone's personal belongings are scattered in a passage or a balcony, what should I do? [Updated date : 2017.02.06]
The following are the details more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

Top of page