Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Electrical appliances, Furniture, and Equipment

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Electrical appliances, Furniture, and Equipment

Remote controller(Multi remote) does not work, is it breakdown?
Some of rooms might has the multi remote controller for air conditioner. more
A light cover is broken. What should I do?
The following are the details more
A light bulb (fluorescent light) went out. I don't know what kind of bulb (fluorescent light) I should purchase.
The following are the details more
A light above a washing machine (or a light close to the bathroom) went out. What should I do?
The following are the details more
When furnishings/appliances broke down, how can repair be arranged? Who bears the cost?
We, Leopalace, will arrange for repair/exchange of furnishings or appliances more
A refrigerator is not working properly.
When a refrigerator is fully packed, foods may not be cooled as expected. more
There is a message,「電波が受信できません」 or 「受信レベルが低下しました」on a TV screen. Does this mean it's broken?
Please refer to the following. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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