Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Kitchen

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Kitchen

When I try to use a front burner, a light flashes and doesn't get warm. What are probable causes?
If your cooktop has two burners, the front burner may be an induction heater, and the rear burner may be a radiant heater as shown in the following pictures. more
Hot water does not flow from the faucet, although cold water flows. What are probable causes?
Please refer to the following. more
A kitchen stove (or a radiant/induction cooktop) does not heat up.
Please refer to the following. more

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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