Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Kitchen
  3. A kitchen stove (or a radiant/induction cooktop) does not heat up.

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A kitchen stove (or a radiant/induction cooktop) does not heat up. Updated date 2016.08.06

Please refer to the following.

Is circuit breaker inside the room ON?

If an inappropriate pan or pot for induction cooktop is used, all lamps flash after using for a minute.

Is a main power switch properly turned ON?

※For safety reasons, kitchen stoves or cooktops requires two-step switching process. For further details, please refer to the following.

A cooktop with built-in operation panel

  1. Turn on the Main Power Switch by holding down the switch button for more than 0.5 second, and make sure a beep sound.
  2. Switch on a heater by holding down the button for more than 0.3 second.
  3. Adjust the flame by pressing Flame Adjustment Button.

A cooktop with built-in operation panel


A kitchen stove which has operation panel in front

  1. Turn on the Main Power Switch. (A yellow lamp flashes.)
  2. Adjust the flame by turning on a Flame Adjustment Tab. (A red lamp flashes.)
    A kitchen stove which has operation panel in front<
    ※If you don't hear click when turning on a Flame Adjustment Tab, please turn it off, and try again.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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