Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Regarding LEONET, and Internet
  3. What is the secret question?

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What is the secret question? Updated date 2017.04.17

Secret question is the key word that is necessary when you forget LEONET ID or password.

Please set initial setup through Life Stick or My Page in your LEONET applicatioin.

In addition, please memo your secret question because you cannot confirm it to Leopalace center, Service center or LEONET office.

※It doen't show up after set-up, so please keep it.

If you forget LEONET ID or password or secret question, click here.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


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