Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. What is the safety repair service of LEONET?

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What is the safety repair service of LEONET? Updated date 2017.02.20

The following are the details

It is a monthly billing (540 yen tax included) service for repairing device that is connected the Leonet cable, when it is broken down due to falling, breakage, water wetness, etc.

It is necessary to subscription to the standard plan, premium plan, or internet plans

object apparatus

  • Notebook, Desktop.
  • Smartphone(※1) Tablet PC, Television
  • Music player, portable gamer, video game console, printer, recorder, Home server, electric book reader, Set top box, display monitor.
(※1)Only SIM free terminal and maker with repair branch in Japan.

Attention for using

Please note that it is not available to accept your inquiry the following here.

  • The contractor has purchased a new item and is currently holding it. (Secondhand goods are not allowed)
  • Those that exist as facilities of the property are out of scope (television, etc.)
  • It operates normally at the time of contract, and has caused no defect.
  • Repair, processing, remodeling, and dissection is not available except at the manufacturer repair bases.
  • Purchasement/repair bases must be in Japan.
  • Not being lost or stolen by a third party.
  • As a new one which has not been longer than 4 years and 11 months from purchase date or product released date, and must be available to prove the purchase date by necessary.
  • Those that have not exceeded the prescribed several times of using this service. (Repair up to 2 times per year)

▽Please contact us if you have any issue about your internet▽
Leonet Office (Japanese) : 0120-911-521 (9am~8pm)
International Support Desk (English) : 0120-929-821 (10am~6:30pm)



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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