Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. I do not know how to connect the PC (for wired connection)

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I do not know how to connect the PC (for wired connection) Updated date 2017.02.20

The following are the details

  1. Take off the LAN cable from the Life Stick plug.

  2. Plug the LAN cable into the LAN port on PC


To use the Internet, it is necessary to subscribe to either the Internet Standard Plan or the Premium Plan.

※If there is not LAN port on PC, please contact computer shop or electricity shop to buy the LAN card or make an additional order of it.
※Please connect LAN cable from the wall to extension device(Switching HUB or connector), and connect between Switching HUB and computer with the other LAN cable(above category 5).
※The cost for extension device and LAN cable pay your own expenses.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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