Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. I'd like to change my payment method of LEONET paid option service.

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I'd like to change my payment method of LEONET paid option service. Updated date 2017.02.27

You can change it on the LEONET top page on your television, so please procced from MYROOM menu. (available for Life Stick)

  1. Choose the 「LEONET My room」 on the service top screen.

    myroomkeiyaku1.jpg
    ※When using LEONET My Room for the first time, certification will be required. Please enter the LEONET ID and password you set.

  2. Choose 「Registration・Contract details」from the 「Menu」 on the left top of the screen.

    myroomkeiyaku2.jpg
  3. Choose 【LEONET option service】 from the 「Contract information・subscription・cancellation」 menu.
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  4. Contract of option service will be displayed.
    Please choose the option service that you want to change payment method.

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    ※To change the payment method, you may need to change it individually if you have ever changed for each option service before.

  5. Contract option service will be displayed.
    Choose option service what you want to change the payment method.

    siharaihenkou5.jpg
    ※To change the payment method, you may need to change it individually if you have ever changed for each option service before.

  6. Choose and change the payment method for each.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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