Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. Radio (wifi) is no longer displayed on LEONET.

To Category List

Radio (wifi) is no longer displayed on LEONET. Updated date 2017.07.06

Please refer to the following.

"SSID (wireless name) and password" is displayed at the top right of the service top screen when the Internet contract (Including Standard Plan / Premium Plan) is ongoing and the initial setting is also completed.

If display is not done for some reason

Please do "setting" ⇒ terminal ⇒ "terminal information" ⇒ "restart"from the menu or unplug the Life Stick's power plug(outlet) once and try inserting again.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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