Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  3. Pairing Life Stick remote control.

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Pairing Life Stick remote control. Updated date 2018.06.09

Pairing is to synchronize Life Stick and remote control.

Please check insulation tape on the back cover of the remote control. Please remove it if there is.

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How to Pairing LifeStick remote control

  1. Pairing is performed during the screen display below.
  2. Please release the button when it becomes the remote control recognition screen.
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  3. Please confirm when the basic operation screen of the remote control is displayed. Press the enter button on the remote control to complete.

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Basic operation of remote control

The remote control doesn't work. What should I do?

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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