Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Other facilities

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Other facilities

I can not find remote control for air conditioner
A remote control holder is installed on the wall around the air conditioner, and it may be hideen by the curtain and it is difficult to see. more
Water draining procedure when the electric drainage control panel is installed (Hokkaido · Tohoku region)
Please refer to the following. more
Water draining procedure when the electric drainage control panel is not installed (Hokkaido, Tohoku region)
If you do not have an "electric dorainage control panel" in the room, close the valves of the water tap by hand and manually drain the water. more
I lost the IC sitck of the security system. What should i do?
The following are the details more
I do not know where the hot water heater`s gas cock is.
Please refer to the following. more
Please tell me how to set the security code of the delivery box.
Please refer to the following. more
Water draining procedure when the electric drainage control panel is installed (Hokkaido · Tohoku region)
The following are the details more
I do not know how to open the mail post (dial lock). What should I do?
If the dial lock is installed in the handle part of the post, please open it according to the following procedure. more

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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