Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Regarding Moving out

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Regarding Moving out

Besides a Basic Cleaning Fee, what kind of repair fees will be charged?
Repair fees or Restoration costs may apply in the following cases. more
How long does a room inspection usually take?
Please refer to the following. more
To what extent should I clean my room before moving out?
Since move-out charges include a basic cleaning fee, special cleaning will not be required. more
How can I check if my bank cash card works as a debit card?
Please refer to the following. more
Would it be possible to pay by credit card when moving out?
We accept VISA, JCB, MasterCard, AMEX, Diners Club, and DISCOVER. more
When should I pay move-out charges?
Payment for move-out charges will be required at the time of the room inspection. more
You would be charged by utility companies if you do not have any procedures to cancel the utility contracts. Please make sure about procedures for cancelation.
Please let our staff know at a room inspection if you do not have the receipt of utility payment. more
It has mentioned to bring the receipt of utility payment, but what should I do if I paid the utility fees by credit card or direct debit?
Please let our staff know at a room inspection if you do not have the receipt of utility payment. more

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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