Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Washroom

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Washroom

Water comes from the floor of the toilet. What should I do?
As the following symptoms may be misunderstood as water leakage, please confirm by wiping off water once before contacting. more
The water in the toilet has stopped stopping. What should I do?
Please refer to the following. more
I don't know how to take off the light cover. What should I do?
The following are the details more
A toilet paper holder is loose and wobbling. What should I do?
The following are the details more
A toilet is clogged. What should I do?
If you flush something by mistake, or water does not flush properly, please use a rubber cup to unclog a toilet. more
Water is leaking in the washroom. What should I do?
Please contact us through an inquiry form or by phone, and let us know from which part water is leaking. more

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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