Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Bathroom

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The light bulb in the toilet has run out. What should I do?
Please check the following. more
I do not know how to remove the ventilation fan cover of the toilet.
Please check the following. more
The toilet seat (hinge) of the toilet has broken. What should I do?
If the toilet seat or hinges are broken, please notify us via the "Inquiry Form" or contact the service center. more
The toilet ventilator does not operate (has a noise). Is it Broken ?
Using for a long time, dust may accumulate on the propeller of the ventilation fan and cause malfunction. more
No water comes out of the washlet seat, is it broken?
Please check the following. more
Is it okay to install a washlet seat in the bathroom?
If the toilet has electrical wiring (outlet) for the warm water toilet seat, it can be installed. more
The washlet does not respond at all even if pushing the operation button , is it a broke?
If the [切 (off)] lamp is lit on the leakage protection plug at the outlet, press the [入り(On)] button (green button) of the leakage protection plug and try resetting the plug. more
The drainage flow of the bathroom (washstand) is poor, what is the cause?
There may be clogged drainage gutters / drains and drainage pipes. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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