Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Bathroom
  3. Thin red pink mold (water stain) will stick to the bathroom. What is the cause?

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Thin red pink mold (water stain) will stick to the bathroom. What is the cause? Updated date 2017.06.06

Because the bathroom is high in humidity and temperature, leaving it as it is used may cause water stains and bacteria to breed

After use, it may be possible to prevent molds and fungi by chilling in the bathroom or drying it, such as rinsing off with a cold water shower.

Also, please keep the regular cleaning water stain that has been left for a long time is difficult to wash out a stain.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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