Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  3. The mirror in the bathroom is dirty and I can not see it well. Can I exchange it?

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The mirror in the bathroom is dirty and I can not see it well. Can I exchange it? Updated date 2017.06.06

If the dirt is so bad and there is a problem with the use, please inform us from the "Inquiry form" or contact the service center.

Mirror care

In the mirror of the bathroom, not only water stain, mold, sebum, but also components contained in tap water adhere to the surface of the mirror, it might be tough dirt.

Please do not drown water droplets attached to the mirror, dirt etc. On a daily basis.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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