Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  2. Bathroom
  3. How can I prevent freezing when there is a reheating function with the bathtub?

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How can I prevent freezing when there is a reheating function with the bathtub? Updated date 2017.06.06

Prevention methods are different that is depending on the product, so please check the instruction manual for details.

Freezing prevention method (reference example)

  1. Prevention by freezing prevention heater

    As the electricity passes through the main body of equipment, it is usually prevention of freezing just by keeping the power plug on. Also, in some of the cold areas, it may be necessary to wind a heater (electric heating wire) for anti-freezing around the outside water supply pipe, so please do not turn off the electric breaker during the winter season

  2. Prevention by pump operation

    When there is remaining hot water, put water more than 5 cm from the circulation adapter of the bathtub. Circulate the water in the tub with a pump to prevent freezing of the piping of the bath.

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For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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