Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

more

Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

more

  1. FAQ TOP
  2. Bathroom
  3. The drainage flow of the bathroom (washstand) is poor, what is the cause?

To Category List

The drainage flow of the bathroom (washstand) is poor, what is the cause? Updated date 2019.07.14

There may be clogged drainage gutters / drains and drainage pipes.

The accumulation of hair in the drainage trap can reduce drainage capacity and cause clogging.
If it is clogged in the drainage trap, you can remove it, so please try cleaning the drainage once.

● How to remove the drainage trap
①Turn the drainage plate counterclockwise and remove it.
②Lift and remove the hair catcher.
③Rotate the inner drain counterclockwise and lift it out.
※Do not turn the outer edge part (flange).
※If the drain is hard and does not rotate, wear rubber gloves and turn with both hands.
④Using a sponge or toothbrush, remove the removed hair and dirt from the removed parts and drainage trap and wash it away.

315.png

※ After cleaning, put back the removed parts, please flush the water and keep the water in the trap.
If there is no improvement even if you remove the hair in the trap, there is a possibility that the drainage pipe is clogged, so please inform us from the "Contact Form" or contact the service center.

Customers who subscribe to the "Resident System and Key Safety System" or the "Resident Support System" can use the on-site express services such as water problems and drainage clogs free of charge.

※ We may be charged a fee for repairs due to the customer's intention, negligence or neglect of cleaning.

Categories

FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

Top of page