Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Bathroom

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The washlet does not respond at all even if pushing the operation button , is it a broke?
If the [切 (off)] lamp is lit on the leakage protection plug at the outlet, press the [入り(On)] button (green button) of the leakage protection plug and try resetting the plug. more
The drainage flow of the bathroom (washstand) is poor, what is the cause?
There may be clogged drainage gutters / drains and drainage pipes. more
The bathroom washbowl was damaged. What should I do?
Please inform us of the damaged part and situation from "inqury form" or contact the service center. more
How can I prevent freezing when there is a reheating function with the bathtub?
Prevention methods are different that is depending on the product, so please check the instruction manual for details. more
There is no hot water in the electric water heater. What is the cause?
Electric water heater boils hot water using late-night power. When hot water does not come out, the following causes are considered, please confirm. more
What is the capacity available for an electric water heater day?
The following are the details. more
I would like to clean the drainage of the bathroom, but I do not know how to remove it.
I would like to clean the drainage of the bathroom, but I do not know how to remove it. more
Water leaks from the connection part of the shower head (hose) and from the water faucet joint. What should I do?
There is a possibility that the connection part is loose near water leakage, please repair again by hand once. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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