Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Bathroom

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There is no shower curtain in the bathroom. What should I do?
Bathroom shower curtains are not provided. more
I don't know how to take off a light cover in my bathroom.
Please turn the light cover counterclockwise. more
Water is leaking from a bathroom faucet/water supply pipe. What should I do?
The following are the details more
The hot water doesn't come out suddenly.
The water comes out from the hot water faucet, but it is not hot. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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