Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

Video regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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Building / Outdoors / Communal area

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Building / Outdoors / Communal area

I can't open the garbage storage door. What should I do?: In the following kind of garbage storage, you can open the door by pressing the lock button to OPEN. more

Rules of garbage disposal for each local government (沖縄県 Okinawa-ken): Click your location and check the rules of garbage disposal. more

Rules of garbage disposal for each local government (鹿児島県 Kagoshima-ken): Click your location and check the rules of garbage disposal. more

Rules of garbage disposal for each local government (宮崎県 Miyazaki-ken): Click your location and check the rules of garbage disposal. more

Rules of garbage disposal for each local government (熊本県 Kumamoto-ken): Click your location and check the rules of garbage disposal. more

Rules of garbage disposal for each local government (大分県 Oita-ken): Click your location and check the rules of garbage disposal. more

Rules of garbage disposal for each local government (長崎県 Nagasaki-ken): Click your location and check the rules of garbage disposal. more

Rules of garbage disposal for each local government (佐賀県 Saga-ken): Click your location and check the rules of garbage disposal. more

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

（Business hours:10 a.m.-6:30 p.m.）

※Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.