Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Building / Outdoors / Communal area
  3. When do you regularly clean in the building?

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When do you regularly clean in the building? Updated date 2019.08.30

Each apartment comes with a cleaning company four times a month, cleaning the common part of the building (once a month) and regular patrols (three times a month).

The work items vary depending on the patrol date. For details, please refer to the "Patrol Cleaning Status Report" posted on the information board of the apartment.


Please inform us about urgent pollution via the "Contact Us"
Or consult with the service center.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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