Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Consultations on daily life

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Consultations on daily life

Request to residents
Regarding disposal method for used masks
Thank you for using Leopalace21 more
Notice of prevention of new coronavirus infection(COVID-19)
[Management Center] Golden Week Holiday Notice
International Service Center Business Hours Change Notice
How can I help you today? About AI chat "LEO SUPPORT"
We have launched a new service called "LEO SUPPORT", a service that helps solve problems with AI chat. more
About national census
The national census is the most important statistical survey of the country, covering all people living in Japan and households. more
For consultation in foreign languages, contact the International Service Center (Other Language)
We have opened a support dial exclusively for customers coming from overseas. 2016.06.01 ~ more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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