Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  2. Consultations on daily life

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Consultations on daily life

About national census
The national census is the most important statistical survey of the country, covering all people living in Japan and households. more
For consultation in foreign languages, contact the International Service Center (Other Language)
We have opened a support dial exclusively for customers coming from overseas. 2016.06.01 ~ more
Some residents have pets and are annoying. What should I do?
If you know the information of the residents' pets and the room of the residents who have pets, please let us know through the "Inquiry Form" or contact the service center. more
What should I do if my mobile phone is in poor condition in my room?
Depending on the location of the base station of the mobile phone company, it may be difficult to input signals. more
Inadequacy of wall construction in our construction properties
We apologize for the inconvenience and inconvenience caused to residents, property owners, supervisory authorities, and specified administrative agencies. more
What should I do if there is a suspicious door-to-door salesperson?
There are cases when a contractor in name of Leopalace21 may visit, such as water quality inspections or sales for water purification equipment, otherwise Leopalace21 will give a notification in advance whenever there is a construction underway. more
We are troubled with garbage disposal bad manners. What should I do?
Based on the information received from customers, we will visit and check the location and send guides to the residents. Please inform the situation using the "Inquiry Form" or call the Service Center. more
Can I drink water from the faucet (kitchen / bathroom) in the room?
There is no problem because the water supplied from each municipality has been tested and is supplied as drinking water. more

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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