Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  3. Until what time can I use a Washing machine or Vacuum cleaner?

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Until what time can I use a Washing machine or Vacuum cleaner? Updated date 2017.02.06

The following are the details

We don't have any specific rules about the use of appliances which generate noise.

however, consideration for your neighbors would be greatly appreciated.

Standard hours for using a Washing machine/Vacuum cleaner
Washing machine: 7a.m. - 9p.m. approx.
Vacuum cleaner: 9a.m. - 8p.m. approx.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

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Telephone inquiries are also available at the following numbers.


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