Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  2. Consultations on daily life
  3. Can I use "Smoke-type" insecticide?

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Can I use "Smoke-type" insecticide? Updated date 2019.07.19

If you are about to use a smoke-Type insecticide, please use it with the following points in mind.

① The fire alarm installed in the room may operate, to prevent the smoke flow to the alarm please wrap the alarm in a plastic bag etc。
Sensor

② Occasionally tenants would misunderstand that is fire, so please use the label of "In use of insecticide" enclosed with the purchased insecticide at the entrance door for notificate those around you.



●Request in use of insecticide
Please use the mist type insecticide instead of the smoke type.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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