Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  3. A mail to a previous tenant was delivered to my room. What should I do?

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A mail to a previous tenant was delivered to my room. What should I do? Updated date 2017.02.06

The following are the details

When a wrong mail is delivered to your room, please take it to your local post office, or attach a paper which says "Already Moved" to it with a rubber band etc. and mail it.

Regarding handling of mails

If you intentionally open or discard a mail sent to others, you may be punished by law.
Also, if you receive a package sent to others, you may be punished by law; therefore, please ask a delivery person to bring it back, and refuse to receive it.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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