Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Consultations on daily life
  3. What is the reason of that I couldn't receive a mail?

To Category List

What is the reason of that I couldn't receive a mail? Updated date 2019.04.18

It would be considered as these reasons below.

①No name on the nameplate.
②Notification on change of address is not submitted in a post office.
③Sticker on the door post or the mailbox is not removed.

Please confirm your address and recipient if you couldn't find any issue on above reasons.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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