Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  2. Consultations on daily life
  3. Can I use a portable gas stove/an oil stove/an oil heater in my room?

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Can I use a portable gas stove/an oil stove/an oil heater in my room? Updated date 2017.02.06

The following are the details

To avoid fire disaster, we are asking our tenants to refrain from using a portable gas stove, an oil stove, and an oil heater.

If you wish to use a heater during winter time, please use a Kotatsu table heater or an electric heater.

※When using a heater, please follow the instructions, and make sure not to cause a fire disaster.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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