Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Consultations on daily life
  3. I scratched the interior wall (wall paper).What shoul I do?

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I scratched the interior wall (wall paper).What shoul I do? Updated date 2017.06.10

If you do not have any problem in life, please use it.

If repair is necessary, please inform us through "Contact form" or contact the service center.

Regarging the burden of expenses, we calculate based on the guidelines compiled by the Ministry of Land, Infrastructure and Transport. "Troubles and guidelines"



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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