Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  3. Can someone enter the apartment without permission?

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Can someone enter the apartment without permission? Updated date 2019.07.14

Please read the following.

●In principle
We cannot enter the apartment without your permission.
Even if it is necessary to enter a room for maintenance or a legal inspection, any work will be performed after the contractor or the tenant himself is present.
If you cannot attend a meeting, we may enter the room after obtaining permission to enter the room.

● Exception
If it is determined that there is an urgent situation, such as prevent structural damage or in a life threatening situation, the room may be entered as an emergency measure.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

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