Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

more

Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

more

  1. FAQ TOP
  2. Consultations on daily life
  3. What should I do if there is a suspicious door-to-door salesperson?

To Category List

What should I do if there is a suspicious door-to-door salesperson? Updated date 2019.10.27

There are cases when a contractor in name of Leopalace21 may visit, such as water quality inspections or sales for water purification equipment, otherwise Leopalace21 will give a notification in advance whenever there is a construction underway.

If a suspicious door-to-door salesperson or equipment inspection operator visit your room, please do not respond right away, but contact the nearest Leopalace Center or Service Center first.

●Common door-to-door sales
・ Water quality inspection ・ Installation of water purifiers and water heaters ・ Cleaning of ventilation fans ・ Installation of filters, etc.

●About marking
A door-to-door salesperson or a thief may leave a written mark on the front doorplate or post box that can be understood by another associate.
Example) ○, ×, △, S, W etc.

If you find a suspicious symbol or mark, do not leave it as it is, but erase it immediately.

Categories

FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

Top of page