Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Consultations on daily life
  3. Can you take care of the plants in the premises?

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Can you take care of the plants in the premises? Updated date 2017.06.11

For consultations on planting on the premises, please inform us via "Inquiry Form" or contact the service center.

For example

  • Planting on the veranda side grows too long and touches the laundry
  • It gets planted in the parking lot and hits the car

We will check the site and arrange pruning etc.

※We apologize for any inconvenience, but please tell us specific place etc.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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