Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  3. I do not know the location of the garbage collection point. What shoul I do?

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I do not know the location of the garbage collection point. What shoul I do? Updated date 2017.06.11

The place of the garbage collect pointed on the information board (bulletin board) of the property, please confirm.

Information board

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Garbage collect point

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If you are unsure, we apologize for any inconvenience, but please let us know from "Inquiry Form" or contact the service center.

※In some properties, there may be garbage collection places outside the premises of the apartment.
Also, there are cases where the collection point of "burnable garbage /non burnable garbage" and "recyclable waste" is different. Please confirm that garbage collection point for these.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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