Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  3. Please be careful about door-to-door sales.

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Please be careful about door-to-door sales. Updated date 2019.10.25

Information on malicious door-to-door sales that seeks to sell expensive products, such as water quality inspection and sales of water purification equipment, is given to Leopalace21 and related companies.

When Leopalace21 visits the room for maintenance work, we will contact you in advance.
The staff visiting from Leopalace always carry an employee ID card, and there will be no guidance on payment of the construction fee on the day.

When there is suspicious door-to-door sales / inspection of an apartment, etc., do not respond easily and confirm the "company name", "affiliation", "person in charge", "contact", etc.
Please check with your nearest Leopalace Center or Service Center.


Types of door-to-door sales

●Water quality inspection.
●Installation of water purifiers and water purifiers.
●Ventilation fan cleaning and filter installation.
●Ventilation fan cleaning and filter installation.

※Inspecting or purchasing by calling the name of "firefighters" or telling falsely that "required by law" or "requested by the Water departmant" or "XX Electric" or "XX Gas" You may be asked to respond.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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