Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  2. Consultations on daily life
  3. Some residents have pets and are annoying. What should I do?

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Some residents have pets and are annoying. What should I do? Updated date 2019.11.30

If you know the information of the residents' pets and the room of the residents who have pets, please let us know through the "Inquiry Form" or contact the service center.

At the service center or local management center, will check the situation and take actions based on information received from customers.

We will consult with you about how to respond. If you have any requests, please consult the reception staff.

Example)
・Posting letters to the corresponding room (all rooms)
・Call the appropriate resident

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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