Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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Equipment and handling instructions Updated date 2017.06.20

how to use equipment and handling instructions


There are various types of key and key's shapes are different. Especially please note that the card key type is a special operation method.

Washing machine water faucet

There are two different types of water faucet for washing machine and different way of connection method.


It may take some time before hot air (cold air) comes out at the first operation of the air conditioner, please turn to the driving state for a while (1 to 2 hours) and wait and see.

Some of the rooms are equipped with an air conditioner with "Automatic timer (with 3 hours stoppage)" air conditioning and automatically stop running after 3 hours.

Gas meter's recovery work for hot water

When the gas meter's safety device operates, gas supply may be shut off and hot water may become unusable.
If the gas is shut off please try the gas meter restoration work.

Safety devices of gas meters operate in the following cases.

  • When using the hot water at the beginning after moving in (Please note several days after moving in.)
  • If you continue to use hot water for a long time (around 30 minutes
  • When a strong vibration is applied to the gas meter due to an earthquake or the like

Kitchen lighting ・ Kitchen ventilation fan

Depending on the room the lighting / ventilation fan switch of the kitchen may be integrated with the control panel of the stove.

※If the kitchen lights do not light up, turn on the main power switch.

IH Kitchen stove

When kitchen stoves are "IH heater", there are things that can not be used depending on the shape and material of cooking utensils.