Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Consultations on daily life
  3. Notice of summer holidays

To Category List

Notice of summer holidays Updated date 2020.08.08

Dear, Customers

We appreciate for your consist support and using Leopalace21

Our maintenance ceter will be closed as the following schedule for the summer holidays.
(※Call center of finding apartments will be open)

We apologize for any inconvenience, and thank you for understanding in advance.

【Summer holidays】
Aug 12th 2020 ~ Aug 16th 2020

※Inquiries and applications from various forms will be settled after August 17th, so please kindly understand that it may take more days than usual.

Furthermore, customers who sucscribed to [Resident General Service&Key Safety System], or [Resident Support System] can inquire about an emergency such as water leakage, clogged toilet, or lost keys etc. to the service center 24 hours.

If you will be away for going back home etc.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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