Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  3. International Service Center Business Hours Change Notice

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International Service Center Business Hours Change Notice Updated date 2020.03.24

The business hours of the International Service Center will change from August 1st, 2020.

During out of business hours, we only accept keys and water-related troubles, incidents and accidents. Thank you for your understanding and cooperation.

10:00 am ~ 6:30 pm ⇒ 10:00 am ~ 6:00 pm

In order to help with your daily life and provide higher quality services to our residents Leopalace21 provides various contents in our smartphone application "& Leo"

We'd like to introduce the "&Leo Chat Support" and other contents to improve your Leopalace experience if whenever you feel there's something you don't understand or you need help solving a problem.

We look forward to your continued use of Lepalace21 services.

Install 「&Leo」App

Please read the following QR code with a mobile phone camera, or search for "&leo" in each store for downloading.


Google Play          ⇒ App Store

Check here for the initial settings of &Leo, introduction of each menu and information of the service contents.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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