Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Consultations on daily life
  3. Notice of prevention of new coronavirus infection(COVID-19)

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Notice of prevention of new coronavirus infection(COVID-19) Updated date 2020.04.10

Dear customers

Thank you for using our apartments. We turly appreciate to you all.

Due to the issuance of an emergency declaration accompanying of the coronavirus(COVID-19) and the request of self-restraint from local governments, it is expected that logistics will be stagnant and it will take time to repair, and that requests may not be accepted.

We will do our best to make your apartment safe and comfortable, but we may temporarily inconvenience you.

We look forward to your understanding and cooperation as measures to prevent of coronavirus infection.

Leopalace21 Corp.

April 7th, 2020



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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