Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Consultations on daily life
  3. Notice of prevention of new coronavirus infection (COVID-19)

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Notice of prevention of new coronavirus infection (COVID-19) Updated date 2020.10.12

Dear Customers

Thank you for your continued use of Lepalace21 services.

In view of the issuance of a state of emergency due to the spread of coronavirus infection and the request for self-restraint from each local government, we give top priority to the safety of residents, so we will take the following measures for infection prevention and early convergence.


  • In principle, the move-out room check appointments will be canceled for the time being.
  • When our staff and related persons work in the building, we may wear masks and gloves to prevent infection.
  • Regarding maintenance, we will carry out the maintenance without meeting face-to-face with the customer as much as possible.

※For indoor maintenance, please kindly cooperate with the apartment ventilation and wearing masks.

Thank you for your understanding.

April 17th, 2020

Leopalace21 Corp.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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