Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  3. Request to residents

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Request to residents Updated date 2020.05.14

To tenants of Leoapalace

Thank you for using Leopalace21.

Currently, due to the spread of infections by Covid-19, the tenants are staying longer times inside the apartment. For this reason, we would like to share the main concerns from our tenants related to lifestyle during the current situation.

【Consultation content】

  • Singing songs loudly
  • A party(chatting) with multiple people
  • Speaking online or on the phone loudly
  • Watch TV, music, games, and videos at high volume
  • Vibration caused by exercising indoors

Because many people are refraining from going outside and teleworking, the above contents would bother others. This building is an area shared by many people, please pay attention to not cause annoyance to the others neighbors.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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