Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Consultations on daily life

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Consultations on daily life

I want to throw cardboard, what shoul I do?
Most cardboard boxes are treated as "recycle trash". more
Is there a cleaning service in the room?
As a paid service, we offer "cleaning service" by cleaning item. more
The mail item has been stolen. What should I do?
In case of damage to the theft of the mail, please immediately report the theft to the police. (police station) more
Can you take care of the plants in the premises?
For consultations on planting on the premises, please inform us via "Inquiry Form" or contact the service center. more
There is a leak in the roof, what shou I do?
We will repair after investigating the cause, so please inform us through 'Contact form' or contact the service center. more
I am troubled by insects and pests.
From early spring to the summer, the weather is getting warm and there are more insects. more
What should I do if there are mouse/mise in the room?
The following are the details more
I can not find service guide in my room, what should I do?
If there is a table, we usually put on the table. more

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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