Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

more

Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

more

  1. FAQ TOP
  2. Consultations on daily life

To Category List

Consultations on daily life

Items to Confirm on Contract
Please check the following. more
Correspondence method in the case of disaster occurrence
In case of a disaster such as a large earthquake or a river drop or landslide, please confirm the evacuation site in your area in advance. more
Global Support Center Shinjuku
We opened [Leopalace2 Global Support Center Shinjuku office] in Tokyo. more
Can I wash my car in parking lot?
The car wash and the use of waterworks in parking lot are prohibited. more
What is the reason of that I couldn't receive a mail?
It would be considered as these reasons below. more
Can I take a bath late at night?
It is no prohibited. more
Can I smoke in my room?
It is not prohibited to smoke in the room. more
Hot water may not come out due to earthquakes. Information on recovery method
When a strong vibration is applied to the gas meter due to an earthquake etc., the gas meter's safety device works and may interrupt the gas supply. more

Categories

FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

Top of page