Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Consultations on daily life

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Consultations on daily life

Can I drink water from the faucet (kitchen / bathroom) in the room?
There is no problem because the water supplied from each municipality has been tested and is supplied as drinking water. more
What should I do if I get robbed in my apartment?
What to do in case of burglary. more
Please be careful about door-to-door sales.
Information on malicious door-to-door sales that seeks to sell expensive products, such as water quality inspection and sales of water purification equipment, is given to Leopalace21 and related companies. more
What kind of service is "L-Club Off"?
"L-Club Off" is a special service for residents that offers a variety of services such as popular hotels, famous ryokan, leisure facilities, shopping, and gourmet for 550 yen * per month.※After May 9, 2016, free if you have a contract for a regular rent plan (new / individual contract) more
Is there a home delivery (storage) cleaning service?
Limited to those living in Leopalace, there are services that allow you to use Lignette's "Home Delivery Cleaning Service" and "Clothing Storage Service" at the campaign price. more
About telephone congestion.
We apologize for the inconvenience and inconvenience caused by the congestion of the telephone line. more
Can I check the video of the security camera installed in the apartment?
Unfortunately, we are not responding to video disclosure requests from individuals.(We respond to the request from the police or court.) more
Can I use electrical appliances even if I move to an area where the frequency of electricity is different?
Any product with a "50 / 60Hz" display can be used regardless of the region.If "50Hz" or "60Hz" is displayed alone, it can be used only in that region.For details, please check your electrical appliances. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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