Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Consultations on daily life

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Consultations on daily life

The curtain rail is so high and which is hard to reach. Can you come to fit a window with the curtain?
Customers who wish to install curtains should inform us "Inquiry Form" or contact the service center. more
I scratched the interior wall (wall paper).What shoul I do?
If you do not have any problem in life, please use it. more
May I post a poster or calendar on the wall?
There is no problem if it is a hole such as a slight pushpin or pin. more
The room is very damp and mold grows in the closet. What shoul I do?
In a highly airtight building, moisture in the room will be difficult to escape outside. more
If some tires or someone's personal belongings are scattered in a passage or a balcony, what should I do?
The following are the details more
Can I use a portable gas stove/an oil stove/an oil heater in my room?
The following are the details more
A mail to a previous tenant was delivered to my room. What should I do?
The following are the details more
I found a beehive. What should I do?
The following are the details more

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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