Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Consultations on daily life

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Consultations on daily life

About procedure of connection to the nearest water department
When entering an apartment for the first time, please do not forget to go through the contract procedures for "Electric", "Water" and "Gas". more
Can I use "Smoke-type" insecticide?
If you are about to use a smoke-Type insecticide, please use it with the following points in mind. more
Can someone enter the apartment without permission?
Please read the following. more
We received a notification "Notice on the status of utility expenses". What should I do?
It is a notification sent to customers who have exceeded a certain usage fee in the usage situation of "water, light and energy expenses (electricity, gas, water supply)". more
Items to Confirm on Contract
Please check the following. more
Correspondence method in the case of disaster occurrence
In case of a disaster such as a large earthquake or a river drop or landslide, please confirm the evacuation site in your area in advance. more
Global Support Center Shinjuku
Can I wash my car in parking lot?
The car wash and the use of waterworks in parking lot are prohibited. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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