Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Consultations on daily life

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Consultations on daily life

I can not find service guide in my room, what should I do?
If there is a table, we usually put on the table. more
Please tell me the address of nearest Leopalace Center or Leopalace Partners stores.
Please confirm from here. more
There is no hot water in the gas water heater.
When hot water does not come out, the following causes are considered, please confirm. more
I use the room with the contract contents "water fee and utility fee unnecessary ", but are there restrictions on usage?
There is no particular restriction on the money usage of electricity, gas and water. more
The curtain rail is so high and which is hard to reach. Can you come to fit a window with the curtain?
Customers who wish to install curtains should inform us "Inquiry Form" or contact the service center. more
I scratched the interior wall (wall paper).What shoul I do?
If you do not have any problem in life, please use it. more
May I post a poster or calendar on the wall?
There is no problem if it is a hole such as a slight pushpin or pin. more
The room is very damp and mold grows in the closet. What shoul I do?
In a highly airtight building, moisture in the room will be difficult to escape outside. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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