Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Consultations on daily life

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Consultations on daily life

A mail to a previous tenant was delivered to my room. What should I do?
The following are the details more
I found a beehive. What should I do?
The following are the details more
I found the bugs(cockroaches, ants etc.) in my room. What should I do?
Please check for details. more
Until what time can I use a Washing machine or Vacuum cleaner?
The following are the details more
Can I have/keep pets in my apartment?
The following are the details more
I'd like to check Waste Disposal Procedures. What should I do?
Waste Disposal Procedures can be checked in the following way. more
Are night-time services available?
The following night-time services are available from 7 p.m. to 10 a.m. only for those who purchased "Life Support Service for Monthly Contract" or "Life Support Service for Chintai Contract". more
Notice of year-end through New Year holidays
To all the tenants of Leopalace 21 more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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