Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Electrical appliances, Furniture, and Equipment

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Electrical appliances, Furniture, and Equipment

The garbage collection net of the washing machine has been damaged. Can change it?
After confirming the manufacturer and model number of the washing machine, please let us know through the "Inquiry Form" or contact the service center. more
I have damaged the refrigerator shelf. What should I do?
If the "shelf", "bottle pocket", "ice tray", etc. of the equipped refrigerator are damaged or lost, we will arrange replacement at the service center. more
The refrigerator does not work. What should I do?
Please check the following. more
Water drops accumulate on the refrigerator. What should I do?
The surface (outside) may be cooled and condensation (water droplets) may have occurred due to clogging of the drainage path of the refrigerator or poor insulation of the main unit. more
There is a water leaks from the refrigerator. What should I do?
Check if the temperature control if it is too weak and the frost or ice making inside the cabinet has melted or overflowed. more
There will be dew on the outside of the refrigerator. Is it Broken?
Dew may appear when the humidity is high, such as during the rainy season or when the room is humidified in winter. more
The surface of the refrigerator (front / side) is hot. What is the cause?
Please check the following. more
The refrigerator will get frosty. What should I do?
Please check the following. more

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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