Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Electrical appliances, Furniture, and Equipment

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Electrical appliances, Furniture, and Equipment

Text and other visual information is not displayed properly on the CRT television. What should I do?
Digital terrestrial broadcasting is broadcast at a display ratio of 16: 9. more
Gas air conditioner does not heat. Is it broken?
Please check the following. more
I connected a digital TV tuner, but I cannot watch TV. Is it a malfunction?
Please check the following. more
The TV remote control does not work. Is it broken?
Please check the following. more
I lost the remote control for my TV (digital terrestrial tuner). What should I do?
As we will arrange a new remote control, please confirm the manufacturer and model number of the TV (digital terrestrial tuner) and let us know through the "Inquiry Form" or contact the service center. more
How can I clean the washing tub of the washing machine?
Depending on the conditions of use, we recommend that you use a commercially available "washing tub cleaner"on a regular basis (about once every three months as a guide) to clean the washing tub. more
What are the home appliances installed indoors?
Rooms with furniture and home appliances are fully equipped with ancillary facilities such as air conditioner, bed,table, refrigerator, microwave, washing machine, TV (TV stand) and curtains. more
What should I do if I'm concerned about the smell of the refrigerator?
While the refrigerator is being used, odors may be generated from the food, and the odor may be transferred to the refrigerator. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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