Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Electrical appliances, Furniture, and Equipment
  3. The refrigerator sound is noisy, is it a malfunction?

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The refrigerator sound is noisy, is it a malfunction? Updated date 2017.07.31

From the main body of the refrigerator it will generate a little motor noise when cooling.

Also, when the body of the refrigerator is in close contact with the wall or in contact with other objects, the sound and vibration may be felt greatly.

If there is no improvement, there is a possibility of breakdown, so please inform us through "Inquiry form" or contact the service center.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

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