Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Electrical appliances, Furniture, and Equipment
  3. Gas air conditioner does not heat. Is it broken?

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Gas air conditioner does not heat. Is it broken? Updated date 2020.01.25

Please check the following.

● When using for the first time

Check that the gas main valve is open (in parallel to the gas pipe).

The main gas valve is installed nearby the outdoor unit of the air conditioner.
※ When operating, be careful not to lean too far outside, in order to prevent falling.
If you cannot reach, please kindly contact us from "Contact Form".


● If it suddenly stops working

Please check if there is hot water running.
If there is no hot water, the gas may be shut off, in that case please check here.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

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