Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Electrical appliances, Furniture, and Equipment
  3. I lost the remote control for my TV (digital terrestrial tuner). What should I do?

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I lost the remote control for my TV (digital terrestrial tuner). What should I do? Updated date 2019.11.29

As we will arrange a new remote control, please confirm the manufacturer and model number of the TV (digital terrestrial tuner) and let us know through the "Inquiry Form" or contact the service center.

Please note that there may be a period of about one week after ordering for delivery of products.

* If you lose due to your intentional negligence, you may be charged a replacement fee.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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